Problem solving at work. 

Kinja'd!!! "Dash-doorhandle-6 cyl none the richer" (dash-doorhandle-and-bondo)
03/11/2019 at 19:28 • Filed to: None

Kinja'd!!!1 Kinja'd!!! 2
Kinja'd!!!

ME: Just calling in to check the functionality and recent history of (Redacted) serial number (Redacted) I’ve Been dispatched to service it and the last ten or so reports could lead straight to the problem. It appears to be working with no damage or tampering, And it’s exactly the way I left it a year or so ago.

Call centre: Sure thing! I’ll pull that right up, O.K. it says here that serial number doesn’t exist and never did.

ME: (looking at my meticulously kept records of having installed the device, and having left with it functioning and registered) Perfect I can work with that.

 

I do pretty solid wiring work, with solder, and rabbit ear slack loops, and fancy electrical tape. Things I install tend to last their life cycle. S o when faced with mystery pr oblems like this I tend to trust my work more than the competence of giant corporations. First thing to check in such a situation is the old “fell off the internet so hard it blipped itself out of existence and removed itself from the past as well ”.

So not broken then. Something that’s in no way broken but would take hours to “fix” I just replaced it and went on my way.  It still sets off my ‘pointlessness spidey sense’ though.  


DISCUSSION (2)


Kinja'd!!! Spamfeller Loves Nazi Clicks > Dash-doorhandle-6 cyl none the richer
03/11/2019 at 20:12

Kinja'd!!!1

That’s because someone like me is the guy who calls you up at 3AM, incensed with everyone involved, demanding to know how the fuck CMDB lost it, how the fuck asset management never registered it, and why the vendor says we don’t have any such unit. Because five minutes ago it went down, taking the entire business down with it.

You know how fucking often that happens.


Kinja'd!!! wafflesnfalafel > Dash-doorhandle-6 cyl none the richer
03/11/2019 at 21:19

Kinja'd!!!0

all our actual processing is handled offshore - absolutely no control - so I just say it’s about 7726 miles east of here....I’m sure they will get back to you, they have a 48 hr SLA, eventually assuming they don’t get bombed by Pakistan....